Help & Frequently Asked Questions
Welcome to the Help & FAQ section of specialistsgift.com. We strive to provide helpful information for your online shopping experience. The answers below are designed to address common questions our customers ask. If you need further clarification, please use the “Contact Us” page on specialistsgift.com to send us an enquiry.
Q: Can I add items to an order I have already placed?
If you have submitted an order but would like to include additional products, this may be possible provided the original order has not yet entered fulfilment. Please reach out via the “Contact Us” form on specialistsgift.com with your order reference. If processing has not started and the additional item is in stock, we can combine the items into a single order.
If order fulfilment has already begun, the additional product will need to be ordered separately.
Q: Is it secure to place an order using my payment card online?
Yes. It is secure to use your debit or credit card to place an order on specialistsgift.com. Our payment process uses industry-standard security measures including encrypted connections to protect confidential information. These technical safeguards ensure that your card details are transmitted securely to the payment service provider without risk of exposure.
Q: Can I cancel an order after it has been placed?
If you wish to cancel all or part of an order after submission, please notify us through the “Contact Us” page on specialistsgift.com as soon as possible. We will attempt to cancel your order provided it has not yet entered processing.
Once your order is being prepared or has been dispatched, cancellation will not be possible and you may follow the returns process to return unwanted items.
Q: Can you reserve stock for me?
We do not hold items on reserve. All products listed on specialistsgift.com are available on a first‑come, first‑served basis. If an item is temporarily unavailable, please check back regularly or use the contact form on the site to ask about expected restock.
Q: What should I do if I receive a damaged item?
Every item is checked and packaged carefully before dispatch. However, on rare occasions an item may arrive damaged. If this occurs, please submit a message through the “Contact Us” form on specialistsgift.com with your order reference and details of the issue. We may ask for supporting photographs to help resolve the matter.
Q: Do you offer gift wrapping?
Yes. On specialistsgift.com, you will be given an option to select gift wrapping before adding a product to your cart. Items can be wrapped with decorative paper and a tag. If you wish to include a personal message, there is a space provided during checkout to add this.
Q: Do branded mugs or similar items come in boxes?
Some items may be supplied in branded packaging where indicated on the product page. If boxed packaging is not included, it may be possible to add a gift box to your order as an optional item. All products are protected with adequate internal packaging to prevent damage in transit.
Wholesales and Bulk Purchases
We operate strictly as a retail platform and do not offer trade pricing or wholesale terms. Should you wish to purchase a large quantity of an item for personal or group gifting, please enquire via specialistsgift.com and we will confirm availability and any special handling that may be required.
Further Support
For additional questions not covered here, please visit the “Contact Us” section on specialistsgift.com. Our support resources also include delivery details, return policy, and general shopping information.
specialistsgift.com appreciates your interest and hopes this FAQ has been useful. We aim to make your shopping experience enjoyable, straightforward, and well supported.