Return and Refund Policy

This policy does not affect your statutory rights as a consumer.

We strive to provide excellent service and products that meet your expectations. If you are unhappy or dissatisfied with any part of your order or with our service, this Return and Refund Policy outlines how we handle returns, replacements, and refunds.

We endeavour to be as fair and reasonable as possible, subject to limitations necessary to protect against misuse. Where you see reference to contacting us, you should do so via the appropriate channels on specialistsgift.com.

Dissatisfaction Due to Our Error

While we aim to deliver your items in perfect condition, issues can occasionally occur. If the problem is our responsibility, or the fault of a carrier used on our behalf, we will work with you to resolve the matter at no additional cost to you.

Damaged Items

You must notify us within a reasonable period after delivery if any item arrives damaged. If we agree the item is damaged, we will either issue a refund for the purchase price or arrange for a replacement. We may request photographic evidence of the damage.

If return of the damaged goods is required, we will provide instructions on how to return them at no cost to you. Returned goods should be sent back in accordance with our instructions.

Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, you must notify us promptly. Once confirmed, we will either send the correct item or refund you for the item not received. Items sent in error should be returned following our return instructions, where applicable.

Items Not as Described

If the goods you receive do not match the description on specialistsgift.com, you should contact us within a reasonable period after receiving them. We will assess the issue and, if agreed, offer you the choice of a replacement or a refund. If a return is necessary, we will provide details on how to return the goods.

Faulty Goods

If an item develops a fault within a reasonable period after delivery, please inform us as soon as you notice the fault. We will either refund the purchase price or arrange for a replacement, subject to confirmation that the defect is not due to misuse.

Orders Where Fault is Not Our Responsibility

Customer Ordering Error

If you realize you have ordered the wrong product or entered incorrect details, you should contact us immediately. If the order has not yet been processed, we may be able to cancel or amend it. If the order has already been dispatched, you will be responsible for arranging the return and any associated cost.

Unwanted or Unnecessary Goods

If you simply decide that you no longer want the goods you ordered, you should notify us within a reasonable period after receiving the items. In this case, you may return the goods at your own expense, provided they are in perfect, resaleable condition and securely packaged.

Please note that for health or hygiene reasons, certain items (for example, earrings or underwear) are only eligible for return or refund if they are faulty or damaged.

Returns Process

If you are returning goods to us, or if you are instructed to do so by our customer service team, please follow the returns process described on specialistsgift.com. Returned parcels should include:

1. Your order reference or number.
2. A list of the items being returned.
3. A brief explanation of the reason for the return.
4. Confirmation of whether you are seeking a refund or a replacement.

Returns submitted without the required information may delay processing.

International Orders

For orders sent to international destinations, refunds may be issued in lieu of replacement goods where appropriate. Any refund will include the value of the goods and, where applicable, compensation for additional delivery charges incurred.

General

We reserve the right to ask for proof of damage or defect before processing a return or refund. All returns and refunds are processed in accordance with our terms and conditions, available at specialistsgift.com.